Frequently Asked Questions
Why should I get my carpets cleaned?
Regular carpet cleaning keeps your carpets looking their best and helps remove dirt, grime, allergens, and bacteria that can build up over time. Clean carpets are healthier for you and your family.
How often should I get my carpets cleaned?
Most experts recommend getting your carpets professionally cleaned every 12-18 months. High traffic areas may need more frequent cleaning.
What methods of carpet cleaning do you offer?
We offer steam cleaning, dry cleaning, and deep carpet cleaning services to target dirt and stains for a deeper clean.
What is steam carpet cleaning?
Steam cleaning uses hot water extraction to deep clean carpets. A cleaning solution is sprayed onto the carpet and then extracted along with dirt using powerful suction.
What is dry carpet cleaning?
Dry carpet cleaning uses a dry compound that is worked into the carpet fibers to absorb dirt. The compound is then removed along with ground-in dirt. No liquids are used.
How is your deep carpet cleaning different from standard steam cleaning?
Our deep carpet cleaning service uses truck-mounted equipment with stronger suction to thoroughly clean carpets down to the base of the fibers.
How long will it take to clean my carpets?
The average carpet cleaning appointment takes 2-4 hours for a 3 bedroom home. Larger homes or heavily soiled carpets may take longer.
Do I need to do anything special to prepare for carpet cleaning?
Yes, we recommend clearing all furniture and belongings from areas getting cleaned. Vacuum thoroughly and remove any large debris or stains beforehand.
Will wet carpet cleaning damage my carpet?
No, hot water extraction cleaning is safe for most carpets when done properly. We use industry leading equipment and techniques to ensure carpets dry completely.
How long will it take for my carpets to dry after cleaning?
With proper air circulation, carpets typically dry within 4-8 hours. It may take longer for thicker carpets. Keep furniture off damp carpets while drying.
Are your carpet cleaning solutions safe for kids and pets?
Yes, we use eco-friendly solutions made from plant-based ingredients that are safe, non-toxic and leave no sticky residues after cleaning.
Can you clean both natural and synthetic fiber carpets?
Yes, our carpet cleaning methods and solutions are safe and effective for all types of carpeting fibers.
What about carpet stain removal – can you tackle tough stains?
Absolutely. We have specialized pre-treatments and tools to penetrate and lift even set-in stains like wine, coffee, grease and more. Stubborn stains may require additional attention.
How is your company different from other carpet cleaners?
We are a family-owned company with over 10 years experience. We invest in the best equipment and ongoing training so our techs deliver exceptional results.
Why choose a professional carpet cleaner over renting a machine?
Professional cleaners have industrial strength equipment, ideal for thoroughly cleaning every inch of your carpets. DIY machines can’t match our cleaning power.
Do you offer carpet protection services?
Yes, we highly recommend professional carpet protection application after cleaning. This seals your carpet fibers to resist future stains and soil buildup.
What is your carpet protection service?
We apply a liquid protectant across the carpet surface area. As it dries, it forms an invisible shield around each fiber.
How can carpet protection help my carpets?
Carpet protection makes daily vacuuming easier by preventing dirt from embedding. It also makes future stain removal easier for long-lasting results.
How long does carpet protection last?
With regular vacuuming, carpet protection typically lasts 12-18 months before needing reapplication. High traffic areas may require more frequent renewal.
What carpets can you apply protection to?
We can apply carpet protection to all types of carpet fibers and materials after a thorough cleaning.
Can you clean carpets on stairs?
Yes, we use specialty handheld tools to thoroughly clean carpets on staircases, in hallways, and other hard-to-reach areas.
Do you move furniture or offer furniture lifting?
We will carefully move light furniture at no extra cost. For heavier items, we offer full furniture lifting service for an additional fee.
Do I need to be home during carpet cleaning?
No, we can service your home at your convenience while you are out. We have trusted staff that can complete the cleaning independently.
What are your carpet cleaning service rates?
Our rates start at 15 cents per sq. ft. Final cost depends on the size of area being cleaned and services needed. We offer free quotes.
Do you have any specials or discounts?
Yes, first-time customers can get 15% off. We also offer seasonal specials – call today to ask about current promotions!
Do you service residential and commercial clients?
Yes, we clean carpets in homes, apartments, offices, retail stores, hospitals and more. Both residential and commercial.
Do I need to sign a service contract?
No contract needed! We offer transparent per service pricing with no hidden fees.
Can I pay by credit card?
Yes, we accept payment by all major credit cards, cash or check.
Will there be an odor after cleaning?
There may be a slight damp smell initially after steam cleaning. This will dissipate within a few hours as your carpets dry.
Can you clean berber, wool or delicate carpets?
Yes, we are experienced with cleaning all types of carpets and rugs, including delicate fibers.
Do you require a minimum service charge?
No, we will clean any sized area – large or small. No minimums required.
Can you clean pet stains and odors?
Yes! We use specialized pet enzymes and cleaners to eliminate tough urine stains and embedded pet odors.
Do you move appliances/heavy furniture?
We can coordinate full service furniture moving for an additional fee. Just let us know what you need moved.
Do you clean area rugs?
Yes, we deep clean all sizes of area rugs! We can pick-up, clean, and redeliver or clean rugs onsite.
What is your carpet cleaning guarantee?
We offer a 100% satisfaction guarantee. If you’re not happy with the results, we will re-clean the affected area free of charge.
Do you have liability insurance and licenses?
Yes, our carpet cleaners are fully licensed, insured, and background checked for your peace of mind.
What training do your carpet cleaners receive?
All our techs complete extensive hands-on training and hold industry certifications in carpet and upholstery cleaning.
What areas do you serve?
We provide carpet cleaning services throughout Melbourne and all surrounding suburbs.
Do you clean carpets in rental properties?
Yes, we work with property managers to clean carpets in between renters. We can provide any documentation needed.